At work, I work helpdesk for the outside world. There's a whole other helpdesk for the inside world. I had to call them last week. When I started working, my instruction was to login with first initial last name, and no password. Then I could give myself a password. Well I tried, and it said the password was invalid. So I called them, the first time, and told them. They said they'd reset my password to the ever famous "password", but that this would expire in 5 days, but I'd be prompted to change it when it was about to expire. Well, I never got prompted, so I tried to change it myself. I got a message saying I wasn't allowed. Two days later, the password expires. I call inside helpdesk, they coddle me like an idiot and tell me they'll reset my password, and send someone down next week to help (teach?) me. I hung up pretending to not be all pissed off with these morons for making me out like an idiot. So this week comes around. They send help desk guy #1 up to my desk. He repeats my problem to me, asking me to confirm if that's what actually happened. I tell him that it was. I try to change the password with him standing there, I get a message saying I'm not allowed. He looks a little puzzled. He logs into my computer as admin, and has me try to change the Novell password like that. It lets me into the login screen, I try to change my password, it tells me my old Novell password is bad. Reboot, try to login, now it won't take either password. He accuses me of typing my password (yeah, the password password) incorrectly, and calls his cohorts to reset it yet again. This time he tries to change it, not trusting me, apparently. Same thing. "I'm going to...have to get them up here...they're never even going to believe me if I tell them..." He looks all distraught. "Ah, see, and you thought I was crazy. You thought it was me." He doesn't say a word. They get help desk guy #2 to look at it, and finally, after uninstalling and reinstalling two different versions of Novell, it all works properly now. And my password is no longer password. Lookin' at me like I'm the idiot.