Here I am, for my third day in a row of work, ALONE, with utterly NOTHING TO DO. Ok, I exaggerate when I say nothing. We currently have:
1 email in our inbox, regarding an account that hasn't yet been entered in our database, but we are promised will be entered soon
129 emails in a mailbox called "work in progress". This is where we put the emails for which we're waiting on answers from other people, in order to respond to the customer. Or emails that previously fit this criteria, but weren't deleted for whatever reason. This mailbox will be ceremoniously emptied of its at one time incredibly important and urgent contents on the first of January, for reasons I don't fully understand, and have absolutely no intention of learning. Culled down from 300 earlier this week.
1 license agreement in the "Agreements to be Processed" bin. The same account as that single email, waiting for the people who do that sort of thing to put it into the database so that we can give them access.
11 license agreements in a pile that used to be for agreements that we were told would be in our database but never showed up for so long that we essentially gave up on them, that now actually ARE in the database, but are set to expire on December 31, 2004, which we don't dare activate now. If the institution hasn't noticed they don't have access all this time, we're certainly not going to let them know days before it's about to expire.
9 license agreements that also used to be in that pile for accounts never entered in the database, that are now in the database, but expired before we got to them. Oops.
A three inch thick stack of license agreements still not in the database. Some have been in that pile for longer than I've worked here.
The occasional phone call.
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Currently this bad day is rated as a 2
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