I'm one of the poor bastards you hear about all the time who has to listen to people who can't figure out why their computer won't run, and insist on yelling at me about it. Because of course I come in their houses at night and screw with their dial up network settings. That is, while I'm not busy pressing the big Disconnect Mr. Smith From The Internet button next to my desk. When I took this job, I was scared to death. How the hell was I supposed to talk these people through what was wrong with their computer? When the job listing said Customer Service/Tech Support I thought those were two different jobs, and that I was appling for the former. Well. My manager told me not to worry, no matter how little I thought I knew, these people knew less. Shockingly, he was right.